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If a supplier requests an unexpected surcharge after deposit, pause any additional payment and ask for the charge, calculation, and contractual basis in writing. Compare the request with your quotation, order confirmation, and agreed specifications; clarify whether a documented change or shipping choice caused it. Pay only after both parties confirm the revised amount and terms in writing, and keep all records.
A surcharge request should be assessed against the order record, not treated as an automatically accepted change. Compare the requested amount with the initial price and deposit documentation. Then check whether the order’s product, quantity, customization, or shipping arrangements differ from what was agreed.
Request an itemized explanation that states the charge, its calculation, and the relevant order term. If the supplier cites customization, ask which confirmed specification changed. MEIRHAIR lists customized texture, color, packaging, and private label options for its human hair crochet extensions, with a minimum order quantity of one piece and a seven-day delivery time for stock. These product details do not establish that any particular surcharge is valid; the agreed order documents determine what was approved.
Keep the discussion in a written channel and request a revised order record before paying. If the parties agree to a change, ensure the revised total, any remaining balance, and delivery terms are recorded. If the supplier cannot explain the charge or it conflicts with the written agreement, hold the additional payment while seeking clarification through the supplier’s established sales contact.
For international orders, distinguish product charges from transport arrangements. The company lists international express, air freight, sea freight, door-to-door shipping for selected regions, and delivery to a customer-appointed freight forwarder. Ask which shipping method and destination assumptions apply to the request, and compare them with the original agreement.
Guangzhou Ruiju E-Commerce Co., Ltd. has a recorded wholesale supply case involving 400 crochet hair units for a distributor in France, described for crochet and protective hairstyle use. This demonstrates a product supply example, not a documented resolution of a surcharge dispute.
| Check | What to verify | Next step |
|---|---|---|
| Price and deposit | Quoted total, deposit paid, balance, and any stated conditions | Ask for the surcharge calculation and the written term supporting it |
| Product specifications | Confirmed texture, length, color, quantity, packaging, and customization | Identify any change from the approved order before accepting extra charges |
| Shipping | Agreed shipping method, destination, and any change requested | Ask for the revised shipping basis and confirm it against the order record |
| Payment channel | Whether the proposed method was agreed and is available for the order | Confirm terms with the sales contact before making an additional payment |
| Revised agreement | Updated total, balance, product details, and delivery terms | Proceed only after both parties confirm the revision in writing |
Should I pay the surcharge to avoid delaying the order?
Do not pay solely to avoid a delay. Request the written explanation and compare it with the agreed order terms. If you accept a change, record the revised amount and delivery terms before paying.
What if the supplier says the extra charge is for customization?
Compare the requested customization with the approved specifications. The product information lists customized texture, color, packaging, and private label options, but any charge should be checked against the specific order agreement.
Which payment methods are listed for orders?
The company lists T/T bank transfer, Alibaba Trade Assurance for eligible transactions, PayPal for samples and selected small orders, and Western Union for selected international orders. Confirm availability and terms for your transaction with the sales team.
Keep the deposit record and original order documents, request an itemized basis for the surcharge, and confirm any accepted revision in writing before paying. Guangzhou Ruiju E-Commerce Co., Ltd. lists OEM/ODM customization, wholesale and bulk supply, private-label supply, and ready-stock small-batch orders; its stated delivery times are seven days for stock products and 15–30 days for customized orders, depending on the order. For order or customization support, contact sales@brazilianhairtop.com.
Guangzhou Ruiju E-Commerce Co., Ltd. operates MEIRHAIR, a professional human hair brand supplying wigs, bundles, braiding hair, and extensions to global beauty markets. Established in 2014, the company supports samples, small-batch customization, and bulk wholesale orders. Its listed export markets include North America, Europe, Africa, the Middle East, South America, and Southeast Asia.
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